Frequently Asked Questions
Some questions I've been asked...
What forms of payment do you accept?
Credit card and Paypal: firstname.lastname@example.org
What is your returns policy?
We do not accept returns for change of mind or an incorrect item purchase. Please check the sizing page before ordering.
How much is postage & handling in Australia?
Postage for items sent in Australia are $8. If you live in Melbourne, Australia you're most welcome to pick up locally from Northcote.
Do you ship overseas?
Yes! I do.
How much is shipping overseas?
Shipping costs are flat rate $50AUD and $5AUD per extra item. I will always ship with a tracking number.
Can I try before I buy?
Yes you can! But only in Melbourne, Australia. You're welcome to make a time and try on the size 12 sample items I have in stock.
What if I want an item custom made for me?
That's absolutely possible. It may take longer and cost a bit more. Use the contact form or email email@example.com
What are the care instructions for my garment?
All items are dry clean only.
Where did you source your fabric and fabric printing?
Fabrics are sourced from overseas. The Bespoke fabric is designed by myself and printed here in Melbourne, Australia.
Enough of the the boring stuff! more of the interesting questions below...
Where did you learn how to sew?
I wasn't really into sewing till my early 20's where I sought out a sewing teacher in the Yellow Pages in Perth. I'd go to her house each Tuesday night with a bunch of other girls to cut patterns and learn to sew. Then I made the move to Melbourne and really missed not having a teacher so I enrolled at Melbourne School of Fashion part time (2008-2010) whilst still working full time which was one of the most gruelling yet accomplishing things I'd ever done. A lot of practice, patience and determination has certainly helped.
What sort of machine do you have?
An Industrial Brother from 1986. He features on my Instagram a fair bit.
How long does it take you to make a dress?
It completely depends on the dress. Cutting out and making all the markings on a garment can take as long as the construction (sewing) does. Start with 4 hours and work your way up from there.
Do you want to eventually work in the fashion industry?
Not really! I love my job and I love sewing - it's the best of both worlds really. That and I found out how much machinists earn.. not enough!